FAQs
What is the return policy?

We gladly accept returns and exchanges within 5 working days of receipt. Before returning the goods, you need to send an e-mail to info@travelstories.com.cy

The customer is responsible for additional shipping costs. Returns received outside the above time frame will not be accepted.

For more info about our policy visit: https://travelstories.com.cy/exchanges-returns-cancellation-policy/

What are the shipping costs?

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

What are the terms of Delivery?

 

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Dispatch Time

Orders are usually dispatched within 1 – 3 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box Shipping

MPM IMPORTS LTD will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

Military Address Shipping

We are able to ship to military addresses using standard post. We are unable to offer this service using courier services.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation